Visitor Services Coordinator

Pay: $15.25 per hour   |   Positions: 2   |   Reports to: Executive Director

Schedule: Up to 32 hours per week — Tuesday through Saturday, 9:30 AM–5:30 PM, with occasional evening shifts for events. Classification: Part-time / Hourly / Non-exempt

About the Coos County Historical Society

Founded in 1891, the Coos County Historical Society is the second oldest historical society in Oregon. Through our mission and vision, we create a better understanding of life on Oregon’s South Coast, past and present. We want everyone who enters our doors to feel welcome, inspired, and invited to build community around the museum.

Position Summary

The Coos History Museum seeks two (2) outgoing, energetic, and detail-oriented Visitor Services Coordinators. These roles focus on front desk operations and museum store management, with shared responsibilities in event support, programming assistance, and basic marketing tasks.

Key Responsibilities

Front Desk & Visitor Experience

• Oversee opening and closing procedures of the museum.
• Greet visitors, introduce the museum, and respond to questions or concerns.
• Answer phones and direct calls to appropriate departments.
• Receive and process reservations for tours, events, and programs; maintain accurate records.
• Record and analyze visitor numbers and trends.
• Ensure the lobby and public areas are clean, organized, and welcoming.
• Recruit, supervise, schedule, and train front desk and museum store volunteers.

Museum Store Operations

• Process admissions, memberships, program sales, and store purchases.
• Track and manage inventory, including annual counts and restocking.
• Coordinate store budget, pricing, and product ordering.
• Arrange and manage consignment and vendor agreements.
• Merchandise and maintain store displays.
• Troubleshoot and update the retail POS system with new products and services.
• Analyze sales data and prepare basic reports as needed.

Event & Rental Assistance

• Assist with setup and breakdown of event spaces, including arranging furniture and decorations.
• Coordinate with onsite staff and external vendors for smooth event transitions.
• Serve as primary point of contact during events; assist clients and address concerns.
• Monitor event activities for compliance with venue policies and safety regulations.
• Manage inventory of event supplies and equipment.
• Conduct docent-led tours and assist with educational programming.
• Support membership events and administrative membership tasks.
• Collaborate with museum departments to plan and execute events and fundraisers.

Social Media & Marketing Assistance

• Create and schedule engaging content for social media platforms.
• Help grow the museum’s online presence through increased followers and engagement.
• Monitor and respond to comments and messages promptly and professionally.
• Assist in analyzing social media and marketing campaign effectiveness.
• Support marketing campaigns by creating flyers, press releases, and promotional content.

Qualifications & Experience

• High School Diploma or equivalent (minimum).
• At least two years of customer service, retail, or clerical experience.
• Proficiency with POS systems and computer applications (Microsoft Office, email, scheduling tools).
• Strong interpersonal and communication skills; friendly and professional demeanor.
• Ability to manage multiple tasks in a busy environment with attention to detail.
• Comfortable handling cash and basic financial transactions.
• Physical ability to lift up to 25 lbs. and assist with light event setup.
• Availability for a flexible schedule, including some evenings and weekends.
• May require occasional off-site travel; must have reliable transportation.
• Must pass a background check.

Benefits

Paid time off; up to ten paid federal holidays per year; free museum membership and program passes; 15% discount in the museum store; and professional development opportunities.

To Apply: Please send a cover letter and resume to the Executive Director (director@cooshistory.org).