Employment Opportunities

🌟 We are currently hiring Visitor Experience & Programs Manager

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POSITION SUMMARY
The Visitor Experience & Programs Manager is a key role responsible for delivering an exceptional
visitor experience while developing and managing engaging public programs. This position oversees
front-of-house operations, coordinates educational and community programming, manages the
museum store, and supports marketing and events. As a highly visible, public-facing role, this position
is ideal for a dynamic, organized professional who enjoys working with people, managing multiple
priorities, and contributing creatively to a small museum environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES
Visitor Experience & Front-of-House Leadership
• Serve as the primary point of contact for visitors, ensuring a welcoming, inclusive, and
engaging experience.
• Oversee daily front desk operations, including admissions, memberships, and visitor inquiries.
• Perform opening and closing procedures and serve as Manager on Duty.
• Supervise, train, and schedule front desk volunteers and support staff.
• Maintain a clean, organized lobby and public spaces.
• Track visitor attendance and contribute to reporting and evaluation efforts.
Museum Store Operations
• Manage daily operations of the museum store, including sales, merchandising, and customer
service.
• Oversee inventory, product ordering, and vendor relationships.
• Develop and maintain retail offerings aligned with the museum’s mission and audience.
• Track sales performance and prepare basic reports.
Public Programs & Education
• Develop, implement, and evaluate public programs for diverse audiences, including lectures,
workshops, and family programming.
• Coordinate and deliver school programs, including 4th-grade field trips.
• Schedule and manage speakers, tours, and recurring programs.
• Collaborate with schools, Tribal partners, and community organizations to expand
programming.
• Provide tours and historical interpretation connected to exhibits.
• Assist with program budgets, grant-supported initiatives, and evaluation.
Events & Museum Support
• Coordinate and support museum events, rentals, and public programs.
• Assist with event setup, logistics, and vendor coordination.
• Support fundraising events and membership engagement activities.
• Assist with exhibit development, installation, and gallery maintenance as needed.
Marketing & Community Engagement
• Develop flyers, press releases, and other marketing collateral.
• Create and manage content for social media, website updates, and promotional materials.
• Engage with audiences online and in the community to increase participation and visibility.
• Monitor and evaluate marketing effectiveness and audience engagement.

QUALIFICATIONS AND REQUIREMENTS
• Bachelor’s degree in Museum Studies, Education, Anthropology, Public History, or related program.
• 4+ years of experience in museums, education, visitor services, retail, hospitality, or a related field.
• Strong customer service and interpersonal communication skills.
• Experience with program coordination, education, or event planning.
• Experience with retail operations, POS systems, or cash handling.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently and collaboratively in a small team environment.
• Availability to work a Tuesday–Saturday schedule, including occasional evenings.
• Ability to lift and move supplies (20+ lb), merchandise, and equipment as needed.
• Comfort with social media, marketing tools, and basic digital platforms preferred
• Must pass a background check

BENEFITS OFFERED:
• Paid Time Off
• Paid Sick Leave and Federal Holidays
• Medical Insurance Expense Reimbursement
• Complimentary museum membership
• Employee Discount
• Free Parking

This is an opportunity to play a central role in shaping how visitors experience the museum while building
meaningful connections with the community. As part of a small, collaborative team, you will be able to make a
visible impact across programs, operations, and visitor engagement. Join our team and make a lasting impact!

To Apply:
Interested applicants should submit a resume and cover letter detailing their background and experience.
Please also include two professional references.

Applications will be reviewed on a rolling basis and position is open until filled.

Please submit to:
director@cooshistory.org

Subject Heading for correspondence:
Visitor Experience and Programs Manager Application